How do we ship our products?
-  By Air Mail [Currently we need to check with shipping]

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Rates for local postage?

- $4.50nett if fewer or more tea bags are purchased (Local Standard Mailing NOT Registered Mailing)

- If opt for registered mailing, the rate will be depending on weight & product purchase

- Please message or email us for inquiry

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Any Refunds or Repost in Lost Mailed

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-  NO! WE DO NOT TAKE RESPONSIBLE FOR ANY LOST MAILED

- Please provide us with the correct full address

and contact number

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Are there additional charges for wrong mailing address given and need to repost?

- YES! We will collect $4.50nett to repost out your order

- Please provide us with the correct full address and unit number & postcode

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- Do Not Opt for local mailing if you need the tea urgently, email or message us to check with

courier service fees or meet-up collection for time slot available (meet-up location only a S'pore 531377)

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How long does the postage mail reach to you?

- 7 working days depending due to lack of manpower (Local)

- 1-2 months depending due to covid period (Oversea)

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Rates for shipping?
- Shipping rates are calculated based on quantity, size, and weight of items purchased

- Drop us an email with your address, will check the rate including shipping tax to you

 

Methods of payment accepted?
- Currently, we only accept Bank Transfers/PayNow/PayLah!(will Whatsapp to contact you), Visa, Masters,

and Paypal only

- For Payment via PayNow/PayLah! only for email us your confirm order list, and we will text/Whatsapp you

the payment number (Local sg only)

 

Do we ship overseas?
- We do ship worldwide, drop us a message or email to: hello@teadora.co

 

Local Courier Service

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How long does the delivery take?
- 3 to 5 working days in depending

(To check with our driver schedule/slot)

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What the rate of courier service?

- $15.00 to $18+ per trip. (Depending on location distance)

- We will use 3rd party to deliver to you if our driver had no slot and will update you on the top-up fare

 

Is it possible to change the delivery destination of the item I'm ordering?
- We are unable to change the shipping destination once confirmed

 

How do I know if my item has been shipped?
- We will inform you once the purchased item has been shipped out

 

What happens if I notice that my personal details are incorrect after I have placed my order?
- Please contact us asap at hello@teadora.co to update your details

 

How do we pack our items?
- We wrap our goods with bubble wrap/thick paper before shipping them out to overseas

 

 

Exchange and Refunds

 

Consumable 

If I do not like my purchase am I able to refund/exchange my purchase?
- We do not offer refunds or exchanges for goods once are sold.

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Meet Up For Collection

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WEEKDAYS AFTER 8 PM

Postcode: 531377, Blk 377A

(For other timing, please check with us on our available schedule)

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WEEKEND

Postcode: 531377, Blk 377A

(Please message or email us to check and confirm!)

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Blacklisted Rules

Sorry if you are been blacklisted!

- We do not accept/entertain unreasonable, rude customer on our team

- We do not tolerate any threaten, abusive language from customer to meet their unreasonable inquiry 

- Please do not bargain on the price or force the team for Free gift or tea sample in a rude manner

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THANK YOU FOR YOUR KIND UNDERSTANDING :)